CANCELLATION POLICY

Please be respectful of our strictly enforced cancellation policy.

Changing/postponing your appointment during/at the time of your booking, will also result in treating the difference as a cancellation, per our cancellation policy details below.

Monday to Friday (excludes school or public holidays):

24 hour cancellation/rescheduling/postponing notice is required for all bookings. Should you cancel/reschedule/postpone within in this time you will be liable for 50% of your booked treatment value.

Saturday/Public Holidays/School Holidays:

48 hour cancellation/rescheduling/postponing notice is required for all bookings. Should you cancel/reschedule/postpone within in this time you will be charged 50% of your booked treatment value.

 Groups:

48 hour cancellation/rebooking/postponing notice is required for any group bookings. Should you cancel/rebook 48 hours or less before your scheduled treatment time, you will forfeit your deposit (50%) or need to pay in, if deposit has not yet cleared.